My Least Favorite Part of BYU

BYU is a very unique place. There are innumerable benefits to attending school at a place like this, but try as we might, it's not quite Zion here yet. It is important to remember that though this is a church school, it is still run by people, and people make mistakes. It seems that it is difficult for people to admit that these mistakes could ever exist at this "heaven on Earth" university, and that is my least favorite part of attending school here.
I had a more than frustrating ordeal with a particular administrative office on campus that lasted from this last February, all the way until last week. The issue would have easily been resolved in just minutes if one person in that office would've admitted that they had made the mistake. Instead, I had to deal with months of worry and stress, dozens of dead-end phone calls and emails, and even a 13 hour round-trip visit to see the administrators myself. I can't count the number of times I was told that everything was just fine and that all I needed to do was wait. This was not the case as a huge programming error was discovered in my account that could've cost me nearly $8,000. Even then, it was difficult to get anyone to take responsibility for the issue.
Maybe it was just a freak accident, maybe I'm the only one who's had this experience, and maybe I'm all wrong about the quality of the student services available, but probably not. I believe that people just need to recognize that there is possibility for error at "the Lord's University" and that they need to take responsibility for their actions. I do believe in and laud the ideals and concepts of BYU, but I will no longer take them for granted.